Ethics

The concept of "Emotional Intelligence" (EI) was popularized by which psychologist through his 1995 book?

A Howard Gardner
B Daniel Goleman
C Sigmund Freud
D Carl Jung —

Daniel Goleman's model of Emotional Intelligence typically includes which key components?

A Self-awareness, self-regulation, motivation, empathy, and social skills
B Only IQ
C Only physical strength
D Only memory capacity —

"Self-awareness," a component of EI, refers to?

A The ability to recognize and understand one's own emotions
B Ignoring one's emotions
C Recognizing only others' emotions
D Suppressing all emotions —

"Self-regulation," a component of EI, refers to?

A The ability to control or redirect disruptive emotions and impulses
B Acting purely on impulse
C Ignoring emotions entirely
D Suppressing others' emotions —

"Social skills," in the context of EI, refer to?

A The ability to manage relationships and build networks effectively
B Avoiding all social interaction
C Manipulating others for personal gain
D Ignoring social cues —

Which term describes the ability to understand and share the feelings of another, a key component of EI?

A Empathy
B Apathy
C Antipathy
D Sympathy, alone (a related but distinct concept) —

"Motivation," as a component of EI, refers to?

A An internal drive to achieve goals for reasons beyond external rewards, like money or status
B Only external rewards
C Lack of ambition
D Complete indifference to goals —

High Emotional Intelligence is generally associated with which workplace outcome?

A Better interpersonal relationships and leadership effectiveness
B Increased conflict
C Poor decision-making
D Reduced teamwork —

Which theorist proposed the concept of "multiple intelligences," including interpersonal and intrapersonal intelligence related to EI?

A Daniel Goleman
B Howard Gardner
C Jean Piaget
D Lawrence Kohlberg —

"Interpersonal intelligence," per Howard Gardner, refers to the capacity to?

A Understand and interact effectively with others
B Understand only oneself
C Solve mathematical problems
D Compose music —

"Intrapersonal intelligence," per Howard Gardner, refers to the capacity to?

A Understand oneself, one's own emotions, and motivations
B Understand others, exclusively
C Excel at physical activities
D Solve logical puzzles only —

In public administration, high EI among civil servants is believed to improve?

A Decision-making, conflict resolution, and citizen-centric service delivery
B Bureaucratic delays
C Corruption
D Indifference to public needs —

Emotional intelligence, unlike IQ, is generally considered to be?

A Developable and improvable through practice and self-reflection
B Fixed from birth and unchangeable
C Irrelevant to professional success
D Purely genetic —

Which best describes "emotional hijacking" (a term Goleman uses)?

A A situation where intense emotions override rational thinking
B Calm, rational decision-making
C Complete absence of emotion
D Emotional numbness —

The amygdala, a part of the brain, is closely associated with which aspect of emotional processing?

A Processing emotional reactions, especially fear and threat responses
B Only long-term memory storage
C Only motor coordination
D Only vision processing —

Which skill, closely tied to EI, helps a public servant remain calm and composed under stressful situations?

A Stress management/self-regulation
B Impulsiveness
C Aggression
D Avoidance of responsibility —

"Social awareness," a component of EI, includes the ability to?

A Read others' emotions and understand social dynamics/organizational politics
B Ignore social cues entirely
C Focus only on oneself
D Avoid all social interaction —

Which of the following best illustrates low emotional intelligence in a public servant?

A Reacting with anger and impulsivity to a citizen's complaint without listening
B Listening patiently and responding calmly
C Understanding a citizen's frustration
D Managing one's own stress effectively —

Emotional intelligence contributes to ethical decision-making primarily by helping individuals?

A Manage biases and better understand the human impact of decisions
B Ignore the human impact of decisions
C Act purely on self-interest
D Avoid all decision-making —

"Mindfulness," often linked to improving EI, refers to?

A A state of active, open attention to the present moment
B Constant distraction
C Living entirely in the past
D Ignoring one's surroundings —

Which best reflects the relationship between EI and leadership?

A Leaders with high EI tend to inspire trust, motivate teams, and manage conflicts effectively
B EI has no bearing on leadership
C Only technical skill matters for leadership
D High EI leads to poor leadership —

"Assertiveness," relevant to EI, refers to the ability to?

A Express one's views and needs confidently while respecting others
B Aggressively dominate others
C Never express one's views
D Always submit to others' views —

Which is an example of effective emotional regulation in a stressful public service scenario?

A Pausing to think before responding, rather than reacting impulsively
B Shouting at a colleague
C Ignoring the problem entirely
D Blaming others without reflection —

EI is considered important in civil services particularly because civil servants must often?

A Balance empathy for citizens with objective, rule-based decision-making
B Ignore citizens' concerns entirely
C Act purely on personal whims
D Avoid all interaction with the public —

Which is NOT typically considered one of Goleman's five components of emotional intelligence?

A Self-awareness
B Empathy
C Intelligence Quotient (IQ)
D Social skills —